Refund and Returns Policy
1. Scope of ServicesTHINK SIMPLE TECHNOLOGIES LTD operates an online concierge platform providing lifestyle, booking facilitation, and related assistance services (the “Services”). Payments processed through our website relate exclusively to services described at the time of purchase.
2. Payment TermsAll payments are processed securely through JCC Payment Systems Ltd. By completing a transaction, the customer confirms that:
2. Payment TermsAll payments are processed securely through JCC Payment Systems Ltd. By completing a transaction, the customer confirms that:
- The payment information provided is accurate and authorized.
- They agree to the service description and pricing as displayed at checkout.
- They accept the terms of this Refund & Cancellation Policy.
All prices are displayed in [Currency] and include applicable taxes unless otherwise stated.
3. Cancellation Policy3.1 Customer-Initiated CancellationsCancellation requests must be submitted in writing via email to support@consiergeservices.com.Refund eligibility depends on the type of service purchased:• Standard Concierge Services: Cancellations requested before service execution may be eligible for a full or partial refund.• Time-Sensitive Bookings (e.g., restaurant reservations, event tickets, transportation, accommodation): Refunds are subject to third-party provider policies and may be non-refundable once confirmed.• Custom or Special Requests: Services that involve advance payments to third parties or personalized arrangements may not be refundable.
4. Refund Policy4.1 EligibilityRefunds may be granted under the following circumstances:
3. Cancellation Policy3.1 Customer-Initiated CancellationsCancellation requests must be submitted in writing via email to support@consiergeservices.com.Refund eligibility depends on the type of service purchased:• Standard Concierge Services: Cancellations requested before service execution may be eligible for a full or partial refund.• Time-Sensitive Bookings (e.g., restaurant reservations, event tickets, transportation, accommodation): Refunds are subject to third-party provider policies and may be non-refundable once confirmed.• Custom or Special Requests: Services that involve advance payments to third parties or personalized arrangements may not be refundable.
4. Refund Policy4.1 EligibilityRefunds may be granted under the following circumstances:
- The service was not delivered due to our fault.
- Duplicate payment occurred.
- The service cannot be fulfilled.
Refunds will not be granted in cases of:
- Customer no-shows.
- Late cancellation (after service confirmation or execution).
- Change of mind after service delivery.
- Third-party non-refundable bookings.
4.2 Refund ProcessingApproved refunds will be processed using the original method of payment.
- Refund processing time may take 7–14 business days, depending on the banking institution.
- Any transaction fees charged by payment processors may be deducted where applicable.
5. Non-Refundable ServicesThe following services are strictly non-refundable:
- Completed concierge services.
- Confirmed third-party bookings labeled as non-refundable.
- Digital services already delivered.
6. Chargebacks & DisputesCustomers agree to contact THINK SIMPLE TECHNOLOGIES LTD first to resolve any payment dispute before initiating a chargeback.Unjustified chargebacks may result in:
- Suspension of services.
- Recovery of administrative and banking costs associated with the dispute.
7. ModificationsTHINK SIMPLE TECHNOLOGIES LTD reserves the right to update or modify this policy at any time. Changes will be published on this page with an updated effective date.
8. Governing LawThis policy is governed by the laws of Greece, and any disputes shall be subject to the exclusive jurisdiction of the courts of Greece.
Effective Date: 3/3/2026Company Name: THINK SIMPLE TECHNOLOGIES LTDWebsite: https://surpricecars-ota-service.staging.surpricemobility.com:5173/Contact Email: support@consiergeservices.comContact Phone: +306934799553